Privacy Policy

1. Introduction

Koolab, Inc. ("Koolab," "we," "us," or "our") is committed to protecting the privacy of all our users, with special attention to the privacy and safety of children. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational collaboration platform.

We designed Koolab with privacy as a priority. We collect only the information necessary to provide our educational services and implement strong safeguards, especially for our youngest users.

2. Information We Collect

2.1 Account Information

2.2 Content and Activity Information

• Pods you create, join, or interact with
• Messages and comments within Pods
• Uploaded files and media
• Engagement activity (likes, saves, shares)
• Learning progress and achievements

2.3 Technical Information

• Device type and operating system
• Browser type and version
• IP address (used for security and fraud prevention)
• Usage patterns and feature interactions

3. Children's Privacy (COPPA Compliance)

3.1 Account Options for Children Under 13

If a child under 13 wants to use Koolab, there are two options:

• Child creates account: The child can sign up themselves and will be asked to provide their parent or guardian's email address. We immediately send a consent request to the parent containing a unique verification link.
• Parent creates account: A parent can create an account for their child through their parent dashboard. Since the parent is creating the account directly, consent is established at the time of account creation.

For child-created accounts, if parental consent is not received within 7 days, the account automatically transitions to a read-only state with limited functionality until the parent approves.

3.2 Limited Data Collection for Children

For children under 13, we collect only the information necessary to provide educational services:

• Username (can be a pseudonym)
• Email address (or parent email)
• Age/date of birth (for verification only)
• School affiliation (for community features)
• Content created within Pods

We do not collect unnecessary personal information from children, require children to provide more information than necessary, or use children's information for targeted advertising.

3.3 Parental Rights

Parents and guardians have the right to:

• Review the personal information we have collected from their child
• Request deletion of their child's personal information
• Refuse further collection or use of their child's information
• Receive notification of any material changes to our privacy practices
• Access their child's account activity through the parent dashboard

To exercise these rights, contact us at privacy@koolab.com or use the parent dashboard in your account settings.

3.4 Enhanced Safety Features for Minors

• AI-powered content moderation reviews all content for safety
• Direct messaging restrictions based on age
• Parent-linked accounts with oversight capabilities
• Restricted access to age-inappropriate content
• Visible safety reporting tools

4. How We Use Your Information

We use collected information to:

• Provide Services: Operate Pods, enable collaboration, and deliver educational features
• Safety & Security: Verify accounts, moderate content, prevent fraud, and protect users
• Communication: Send important updates, respond to inquiries, and deliver notifications
• Improvement: Analyze usage to improve features and user experience
• Legal Compliance: Comply with applicable laws and regulations

We do NOT use children's information for:

• Targeted or behavioral advertising
• Building marketing profiles
• Selling to third parties
• Any purpose unrelated to educational services

5. Information Sharing

We do not sell personal information. We share information only in limited circumstances:

5.1 Service Providers

We work with trusted service providers who help us operate Koolab (e.g., cloud hosting, payment processing, email delivery). These providers are contractually bound to protect your information and use it only for the services they provide to us.

5.2 Legal Requirements

We may disclose information when required by law, legal process, or to protect the safety of our users, investigate fraud, or respond to government requests.

5.3 With Consent

We may share information with your explicit consent (or parental consent for children under 13).

5.4 Third-Party Data Sharing for Children

For children under 13, we require separate parental consent before sharing any personal information with third parties for purposes beyond the essential operation of our services.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability testing
• Access controls limiting employee access to personal data
• Secure verification processes for Pod creators
• AI-powered threat detection and content moderation

7. Data Retention

We retain personal information only as long as necessary to provide our services and fulfill the purposes described in this policy:

• Active accounts: Information retained while account is active
• Deleted accounts: Personal information deleted within 30 days, with some information anonymized for analytics
• Verification documents: Deleted immediately after verification is complete
• Legal requirements: Some information may be retained longer if required by law

8. Your Rights and Choices

To exercise these rights, visit your account settings or contact us at privacy@koolab.com.

9. AI and Automated Processing

Koolab uses AI technologies to enhance safety and the learning experience:

• Content Moderation: AI reviews content for safety and appropriateness
• Safety Checks: Automated systems detect potentially harmful behavior
• Learning Assistance: AI-powered features support educational activities
• Recommendations: Personalized Pod suggestions based on interests

AI features for minors are designed with safety as the top priority. Parents can review and adjust AI-related settings in the parent dashboard.

10. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes affecting children's privacy, we will provide notice to parents and obtain new consent where required. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: